due to a change of residence, the user can edit and adapt this themselves in the customer area. If a change to the user data is necessary, e.g. The processing fee is due for any changes to your user data that you want us to change on your behalf.After receipt of the processing fee and the letter, we will send you your access data by post.Please enter your e-mail address or customer number as reference. Please transfer the fee to our bankaccount in advance: We charge a fee of EUR 5.00 for processing.Please send us a valid copy of your ID (identity card or passport) and, if possible, the data you used to register (username, address, first and last name, possibly your mobile phone number).the header of an e-mail with date or other important information which is only known to you. Important: Please send us proof that you have used the account yourself for the above information. An alternative email address that we may send with the instructions.Copy of a valid, official ID document (identity card or passport - front and back).Alternative e-mail address or mobile phone number.Please send us the following information: If you have not entered a mobile phone number and/or an alternative e-mail address, identification is necessary. I have neither a mobile phone number nor an alternative e-mail address, what can I do? If you have stored a mobile phone number, you can also request your new password via SMS.ģ. We will send you a link with further instructions to your alternative e-mail address stored in your account. Please enter your email address in the field below. Please use the "Forgot password" function under "Password?" on our site. ![]() You forgot your password? No problem! We offer you the following options to request access data for your account:
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